Our Return Policy
We want you to love your FashionStore purchase. If you're not completely satisfied, you can return most items within 14 days for a full refund or exchange.
14-Day Returns
Return most items within 14 days of delivery
Easy Exchanges
Exchange for different size or color at no extra cost
Free Returns
Free return shipping for customers with purchases over €1,000 EUROs
How to Return an Item
Returning an item is simple with our 3-step process:
Initiate Return
Visit our Returns Portal and enter your order details
Pack & Ship
Pack items with original tags in original packaging
Get Refund
Receive refund within 3-5 business days after processing
Return Policy FAQs
For hygiene reasons, we cannot accept returns on swimwear, underwear, and pierced jewelry unless defective. Final sale items marked "non-returnable" cannot be returned.
Refunds are processed within 3-5 business days after we receive your return. It may take an additional 3-5 days for the refund to appear on your credit card statement or crypto wallet.
Yes! Crypto purchases can be refunded in the original cryptocurrency at the current exchange rate or as store credit at the original transaction value.
International Returns
We do not Ship to the USA, UK and African Regions. International returns are subject to the following conditions:
| Region | Return Cost | Refund Method |
|---|---|---|
| Canada | €59.99 | Original payment method |
| European Union | €49.99 | Store credit or original payment |
| Scandinavia | €49.99 | Store credit or original payment |
| Australia | €60.99 | Store credit |
| Asia | €49.99 | Store credit |